Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Port St. Lucie Utility Systems – Water, Wastewater and Reclaimed Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 20 days after the bill is issued or mailed. Bills are due when rendered and become delinquent if not paid within that 20-day period.
- Late-fee rules
- The City’s current guide identifies late fees as part of the applicable utility fee schedule but does not expose a single percentage or flat dollar amount in the public HTML page. Electronic payment processing fees are separate: 2.75% with a $1.95 minimum for card/digital-wallet/PayPal/Venmo payments and $0.95 for e-check. Customers should consult the current bill and rate schedule for any delinquency charge.
- Shut-off timeline
- The bill becomes delinquent on day 21 after issuance. Under the City’s utility terms, service may be discontinued only after written notice of the delinquency has been mailed or presented within five working days. After the notice period, water, wastewater, or reclaimed-water service can be disconnected; restoration requires all past-due bills and the reconnect charge.
- Warning and notice protocol
- The City’s utility terms require written delinquency notice before disconnection. Registered customers can request a payment extension through the City-linked form, and the City says responses are typically same business day and no later than 24 hours. Customers should contact Utility Systems before the scheduled cutoff; online autopay is drafted on the bill due date but does not remove responsibility for failed payments.
- Reconnection costs
- For a delinquent shut-off, the City’s current customer FAQ states that all past-due bills plus a $65 reconnect fee must be paid. A routine customer-requested reconnection is listed at $50, and same-day turn-on/turn-off service carries an additional $50 charge; the public customer pages do not publish a separate after-hours nonpayment restoration premium.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Port St. Lucie Utility Systems – Water, Wastewater and Reclaimed Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- invoicecloud.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.