Provider-specific review
What the public record says about a leak adjustment
The City provides a Request for Bill Adjustment Due to Leak form. The reviewed page confirms a formal leak-adjustment workflow exists but did not expose the calculation, repair-proof requirements, deadline, or cap.
Stop the loss
Shut off the failing fixture or supply and arrange a qualified repair.
Keep proof
Save dated invoices, parts receipts, photographs, and meter readings.
Request review
Submit the request promptly and keep paying any undisputed amount.