City of West Palm Beach Public Utilities Department
West Palm Beach, Palm Beach, South Palm Beach, and connected regional wastewater customers
Population reference
132,000
Billing detail
Partial public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly; active accounts are billed monthly for water usage/service, wastewater usage/service, sanitation/recycling, stormwater, and applicable utility tax.
- Rate structure
- Monthly fixed service charges by residential dwelling unit or general-service meter size, plus metered CCF usage charges, a 10% utility tax on residential/general water service and usage, wastewater charges, sanitation/recycling, stormwater, and deposits. West Palm Beach measures usage in CCF, with one CCF equal to 748 gallons.
- Wastewater and sewer calculation
- Residential wastewater includes a fixed service charge and a commodity charge based on metered water consumption. The City states that no residential wastewater commodity charge applies to monthly metered water consumption above 16 CCF per dwelling unit; residential accounts without City water service receive the maximum commodity charge per dwelling unit. General-service wastewater is based on all metered water except irrigation service, for which no wastewater commodity charge applies.
- Meter reading
- The City’s bill explanation identifies a meter number, previous/current readings, service dates, days of service, and monthly usage in CCF. The reviewed department pages state that Field Customer Service maintains and tests meters but do not identify a universal AMI/AMR technology or transmission schedule.
- New-account deposit
- Residential service requires a deposit to establish an account; the amount depends on credit verification, and a residential customer who pays on time for 12 months receives the deposit as a credit the following month. General-service deposits depend on meter size and/or three months of billing and are held for the duration of the account. A new deposit may be required after a later delinquency.
Context, not a score
How documentation coverage compares
This profile
71%
overview fields with research notes
Florida
60%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Partial public detail found
5 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
71%
Details not confirmed in the reviewed public material
- Residential cost reference
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of West Palm Beach Public Utilities Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.