Payment channels

Pay Gainesville Regional Utilities (GRU) – Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as GRU self-service account portal with Paymentus electronic-payment processing referenced in the City's payment terms. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(352) 334-3434 for automated account/payment functions and Customer Service; water, sewer, and other utility emergencies are reported at the same number 24/7

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

GRU's current public payment pages reviewed do not publish a pay-by-text enrollment keyword, shortcode, or SMS payment workflow. Customers can use the self-service portal, paperless billing, Auto-Pay bank draft, phone payment, and payment assistance extensions; customers should confirm with GRU if a newer SMS option is available.

Mail-in address

Gainesville Regional Utilities, P.O. Box 147051, Gainesville, FL 32614-7051. Checks and money orders are accepted; no cash should be mailed. Payments must be received before the close of business on the due date to be considered on time.

Counters, drop boxes, and office hours

GRU's Customer Service lobby is at 301 SE 4th Avenue, Gainesville, FL 32601. Lobby hours are Monday, Tuesday, Thursday, and Friday 8 a.m.–5 p.m.; Wednesday 9 a.m.–5 p.m. Customer-service phone hours are Monday, Tuesday, Thursday, and Friday 7:30 a.m.–6 p.m. and Wednesday 9 a.m.–6 p.m. Customers can also use the City's authorized payment locations and any available drop boxes; receipt timing and accepted instruments vary by site. Payment extensions and leak-review assistance are available in person at the same lobby.

Accepted digital instruments

What you can use online

GRU online account payments, guest payment, electronic check/bank draft, recurring Auto-Pay from checking or savings, and credit/debit-card payments through the GRU/Paymentus flow. The portal supports paperless billing and scheduled payments; the current public payment pages do not provide a complete card-brand list in the water-specific summary.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Not published as one universal amount on the current GRU public payment pages. The electronic-payment terms identify Paymentus processing and customers may incur payment-site or instrument fees; Auto-Pay bank drafts have no additional service fee, and ACH/bank-draft terms should be checked before card submission.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Gainesville Regional Utilities (GRU) – Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →