Delinquency research · dataset 2026.08
Shut-off and delinquency information for Gainesville Regional Utilities (GRU) – Water and Wastewater
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- GRU's normal automatic-extension program provides seven days beyond the due date, and a further seven-day extension is available for eligible residential customers, making 14 days after the original due date the service-interruption threshold. The bill is still late after the due date and standard late fees apply.
- Late-fee rules
- A late fee of $1 or 1.5% of the past-due balance, whichever is greater, is charged on an unpaid balance at the close of business on the due date. Returned payments are charged $25 for amounts up to $50, $30 for $50.01–$300, $40 for $300.01–$800, and 5% for amounts above $800. GRU may place accounts on cash-only payment after two or more returned checks within 12 months.
- Shut-off timeline
- The bill is due on the date printed. GRU mails a courtesy late-fee notice and service-disconnection warning if payment is not received. Any bill not paid in full by the 14th day after the due date is eligible for service disconnection; if an account remains unpaid for seven days after the disconnection, GRU may close the account and disconnect remaining services. The system's automatic-extension page describes seven additional grace days beyond the normal seven-day extension for eligible residential customers.
- Warning and notice protocol
- GRU mails a late-fee notice and service-disconnection warning as a courtesy before cutoff. Eligible residential customers receive a normal seven-day grace period plus an automatic additional seven-day extension, but late fees still apply and the extension does not cover nonresidential, EFT, or installment-plan accounts. The current pages do not publish a text/voice/door-hanger requirement for delinquency.
- Reconnection costs
- The current residential delinquent-charge schedule lists $52 for delinquent water disconnection/reconnection, plus an additional $24 if the water meter is removed. A field-technician reconnection outside normal working hours of 7 a.m.–6 p.m. Monday–Friday adds $87 for water. The customer must pay the full outstanding balance and applicable reconnection charges.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Gainesville Regional Utilities (GRU) – Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.