Payment channels

Pay Indian River County Department of Utility Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The County portal is branded Indian River County Utilities and does not name a third-party payment vendor in the accessible page.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(833) 677-8688; automated payment line. General Utility Customer Service and transfer/cancellation line is (772) 770-5300.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The County Utility Services page documents online, phone, AutoPay, mail, and in-person channels but does not publish text-to-pay enrollment instructions.

Mail-in address

Indian River County Utilities, PO Box 71323, Charlotte, NC 28272-1323.

Counters, drop boxes, and office hours

Vero Beach County Administration Complex Building A, 1801 27th Street, Vero Beach, FL 32960; drive-through and office hours 8:00 a.m.-5:00 p.m. Sebastian Corners Plaza, 1921 US Highway 1, Sebastian, FL; office hours 8:00 a.m.-5:00 p.m. The County page gives both locations and the 772-770-5300 phone number but does not enumerate every desk instrument or drop-box rule.

Accepted digital instruments

What you can use online

The County provides online Pay My Bill, online account login/registration, AutoPay, and an automated telephone line. The accessible County pages do not enumerate card brands, ACH/e-check processing, or mobile wallets.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed County Utility Services and Pay Now pages do not expose the current 2026 online or telephone payment surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Indian River County Department of Utility Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →