Payment channels

Pay Lee County Utilities – Water, Wastewater and Reclaimed Water

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Lee County Utilities Customer Self-Service Center / MyUtilities portal and LCU mobile progressive web app; LCU Pay is no longer available.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-855-895-6939 for the automated payment IVR using the account number and billing ZIP code. Billing and payment support is (239) 533-8845; the toll-free service number is 1-800-485-0214.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Lee County’s current portal supports paperless billing, email notifications, account history, and AutoPay. The public customer pages and 2025 operations manual do not publish a pay-by-text keyword or text-payment enrollment path. Customers should register at myutilities.leegov.com, use the mobile app, and confirm any text-alert option inside the authenticated account.

Mail-in address

Mail a check or money order with the payment stub to Lee County Utilities, P.O. Box 37779, Boone, IA 50037-0779. Do not mail cash. The County advises allowing up to seven days for delivery and posting.

Counters, drop boxes, and office hours

Lee County Utilities Customer Service Center, 7391 College Parkway, Fort Myers, FL 33907, accepts cash, money order, check, credit card, and debit card during normal hours. Call-center hours are Monday–Friday 8:00 a.m.–4:30 p.m.; drive-through hours are 8:00 a.m.–4:00 p.m., excluding holidays. A 24-hour drop box at the same College Parkway location accepts check or money order. Administrative Services is at 1500 Monroe Street, Fort Myers, but ordinary billing payments should use the Customer Service Center.

Accepted digital instruments

What you can use online

Debit card, credit card, checking account, savings account, online portal payments, telephone IVR payments, AutoPay, paperless billing, and LCU mobile-app payments. Customers can enroll in AutoPay with a credit/debit card or checking/savings account; the County says enrollment may take four to six weeks and the customer should continue paying until the bill confirms activation.

2026 transaction pricing

Convenience fees

The current Lee County public utility pages do not expose one universal 2026 portal convenience-fee amount for utility bill payments. Payment-method and processor charges, including any card fee, should be confirmed in the MyUtilities checkout; in-person check, money order, and cash options at the Customer Service Center avoid online processor uncertainty.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Lee County Utilities – Water, Wastewater and Reclaimed Water and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →