Delinquency research · dataset 2026.08
Shut-off and delinquency information for Lee County Utilities – Water, Wastewater and Reclaimed Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 20 calendar days after the bill date or preferred due date before the account is past due. If an unpaid balance of at least $25 remains at day 20, the County sends a reminder with a final due date 10 additional working days later.
- Late-fee rules
- A fee of 1% of the unpaid balance or $5, whichever is greater, applies when the account remains unpaid after the reminder due date. The current rate page also lists administrative, service-trip, return-payment, and nonpayment-disconnection fees under the BOCC-approved fee schedule.
- Shut-off timeline
- At day 20 after billing, a balance of $25 or more triggers a reminder notice with 10 additional working days. If the bill is not paid within 30 days of issuance, the account is eligible for a late fee and water may be discontinued; any account showing an unpaid past-due balance is subject to immediate disconnection under the operations manual. Remote nonpayment disconnects occur on the scheduled shutoff day, and same-day restoration is available only when payment is completed by 3:30 p.m.
- Warning and notice protocol
- The County issues a reminder notice when an unpaid balance of at least $25 remains 20 days after billing, giving a final due date 10 additional working days later. No courtesy call is required before disconnection, although customers who provide email or phone information may receive an additional past-due alert. Planned widespread shutoffs receive at least 24 hours’ media notice; smaller areas may receive door hangers.
- Reconnection costs
- The current fee schedule controls nonpayment turn-on and turn-off charges. The operations manual states that same-day restoration is processed when payment is completed by 3:30 p.m. during normal hours; payments after 3:30 p.m. are processed the next business day. Emergency after-hours service is limited to genuine emergencies, and nonpayment is not an emergency; any after-hours charge is based on the BOCC-approved rate resolution.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Lee County Utilities – Water, Wastewater and Reclaimed Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.