Payment channels

Pay WEST PALM BEACH WTP

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(561) 822-1300; call and follow the prompts with the utility account number, house number, and ZIP code.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City offers paperless e-billing and email notifications through the customer portal, but no text-to-pay keyword or short code is published.

Mail-in address

City of West Palm Beach, P.O. Box 30000, Tampa, FL 33630-3000. Written correspondence goes to City of West Palm Beach, P.O. Box 3506, West Palm Beach, FL 33402-3506.

Counters, drop boxes, and office hours

City Hall, 401 Clematis Street, first-floor lobby, West Palm Beach, FL 33401, Monday-Friday 7:30 a.m.-5:00 p.m. The City also provides a drop box off Banyan Boulevard on the north side of the City Center building. Field representatives do not accept payments.

Accepted digital instruments

What you can use online

Paymentus supports online credit/debit card and checking-account payments, and the City offers automatic bank draft. The phone system accepts account-based card or checking payments.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current City payment pages do not state a 2026 Paymentus card, ACH, or e-check convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by WEST PALM BEACH WTP and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →