Delinquency research · dataset 2026.08
Shut-off and delinquency information for WEST PALM BEACH WTP
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 21 days after the date of the bill; the FAQ says the account becomes past due and late charges apply if payment has not been received within 21 days.
- Late-fee rules
- The published West Palm Beach rate sheet lists a late-payment charge of $10.00 or 1% of the unpaid balance, whichever is greater. Reminder letters are automatically mailed when payment is not received by the due date. Three late payments in 12 months can trigger a new deposit.
- Shut-off timeline
- The current FAQ establishes the 21-day past-due point and states that, after disconnection, all outstanding utility charges must be paid before restoration. It does not publish a universal calendar day for physical shutoff after the reminder notice; customers receiving a reminder or disconnection should call (561) 822-1300 immediately.
- Warning and notice protocol
- Reminder letters are automatically generated and mailed when payment is not received by the bill’s due date. The FAQ states that customers who receive a reminder letter or have service disconnected must use City Hall, telephone, or internet card/checking payment for faster restoration; a paper notice also continues for shutoff notices under the e-billing FAQ.
- Reconnection costs
- The published fee sheet lists a $35 delinquent-disconnect charge. It also lists a residential field visit at $60 during normal business hours and $175 after normal hours/emergency; the City says every trip to turn service on or off can add a service charge. Current tariff application should be confirmed with Utility Billing.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Florida
42%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- WEST PALM BEACH WTP public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (FL4501559) ↗
Search the federal drinking-water database using public water system ID FL4501559.