Payment channels

Pay City of Atlanta Department of Watershed Management (DWM)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud; the DWM portal supports registered account login, one-time payment, IVR, paperless billing, smart-meter consumption data, and pay-by-text enrollment. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

404-546-0311; the automated payment system is available 24 hours a day, 7 days a week and accepts Mastercard or Visa. Customer-service agents do not take card payments by telephone. The portal also lists 404-435-6340 for after-hours, holiday, and weekend emergencies.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

DWM advertises Pay-by-Text through the InvoiceCloud customer portal. The customer must register or sign in at payatlwateronline.com, enroll the water account in the portal's text-payment service, and follow the enrollment confirmation instructions; the current public page does not publish a keyword or short code. This is separate from the July 2026 PromisePay delinquency program, which may send an official text containing a secure plan link to eligible customers.

Mail-in address

City of Atlanta, Department of Watershed Management, P.O. Box 105275, Atlanta, GA 30348-5275. Customers should allow about 7 business days for a mailed payment to post and should use a check or money order rather than cash.

Counters, drop boxes, and office hours

DWM payment windows are listed at Atlanta City Hall, 55 Trinity Avenue SW, Atlanta, GA 30303, and 2 City Plaza, 72 Marietta Street NE, Atlanta, GA 30303. Published customer-service hours are Monday-Friday, 8:15 a.m.-5:00 p.m.; DWM's administrative office is also listed at 72 Marietta Street with those weekday hours. Payment windows accept Visa, Mastercard, American Express, Discover, debit card, check, and money order. Atlanta City Hall has a 24-hour night drop box at the 68 Mitchell Street entrance; exterior City Hall drop boxes also accept checks or money orders only, not cash, and can take about 7 days to post. Western Union and Walmart locations are additional payment channels and may impose a $1.50 fee.

Accepted digital instruments

What you can use online

InvoiceCloud supports Visa, Mastercard, Discover, Google Pay, electronic check/ACH, and registered online bank-account payments; the DWM IVR accepts Mastercard or Visa. Customers can also use their bank's online bill-pay service. The July 2026 PromisePay plan accepts ACH, debit card, credit card, Apple Pay, and Google Pay.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. For a confirmed standard InvoiceCloud card or e-check amount: the current DWM payment pages identify the methods but do not publish a numeric standard portal convenience fee. Western Union and Walmart payments are published at $1.50 per transaction. The separate July 2026 PromisePay plan charges $0.50 per ACH transaction, or $3.00 for card/Apple Pay/Google Pay payments up to $150 and 3.00% for payments over $150; these PromisePay fees do not describe ordinary DWM bill payments.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Atlanta Department of Watershed Management (DWM) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →