Delinquency research · dataset 2026.08
Shut-off and delinquency information for County of Maui Department of Water Supply
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill specifies a due date and a separate payment-must-reach-us-by date; the reviewed public pages do not publish one universal numeric grace interval before late charges. ABP deductions occur 20 days after bill generation, and customers are instructed to allow enough mail time to meet the stated date.
- Late-fee rules
- Maui DWS warns that late payment charges apply when the minimum amount due does not reach the County by the bill's payment deadline. The current public 2026 customer pages do not state the late charge's exact dollar or percentage, while returned payments incur return-check charges and two returned ABP payments terminate the free automatic-draft enrollment.
- Shut-off timeline
- The published customer pages require the minimum due by the date printed on the bill and direct delinquent-account questions to the Cashiers option at (808) 270-7730. The reviewed current pages do not publish an exact day-by-day cutoff calendar from the missed due date to meter lockoff; customers should call promptly when a delinquent notice appears.
- Warning and notice protocol
- DWS uses the monthly bill, printed due/payment-reach dates, and delinquent-account customer-service process. The reviewed pages do not specify a universal automated call, text, door-hanger, or colored-mailer sequence before termination. Customers with delinquent bills should call the Cashiers option and request the current restoration requirements.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Hawaii
21%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- County of Maui Department of Water Supply public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.