Payment research · dataset 2026.08
Payment options for Honolulu Board of Water Supply (BWS), City and County of Honolulu
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Paymentus, used for BWS one-time payment and payment-processing services; the secure recurring-account portal is hosted at myaccount.boardofwatersupply.com.
- Phone payment number
- (808) 204-4234 for 24/7 BWS pay-by-phone account access and payment. BWS also lists Billing & Payments at (808) 748-5020 during Monday-Friday customer-service hours.
- Mail-in payment address
- Board of Water Supply, City and County of Honolulu, P.O. Box 135037, Honolulu, HI 96801-5037.
- In-person payment
- BWS accepts payments through the drive-through/payment drop at the Board's public-service building, 630 S. Beretania Street, Honolulu, HI 96843, and through cashier staff in the lobby. Published office/cashiering hours are Monday-Friday, 7:45 a.m.-4:30 p.m., excluding holidays; the outside payment drop box is available 24/7. BWS also recognizes Satellite City Hall payment locations in its payment materials, but the current pages do not enumerate each satellite address or desk hours. Customers should call Customer Care at 808-748-5000, option 5, before visiting.
- Digital payment methods
- For single-family residential accounts, BWS accepts Visa, Mastercard, and Discover credit/debit cards online and through the call center; BWS states that it does not charge a credit-card processing fee for those accounts. Automatic bill payment uses a checking account. The Paymentus quick-pay flow also supports stored bank/card information and e-check capability, while account eligibility and available card types vary by customer class.
- Online convenience fees
- No credit-card processing fee for eligible single-family residential accounts, according to BWS payment instructions. The reviewed BWS pages do not publish a separate 2026 e-check or digital-wallet convenience surcharge; multi-family and non-residential card-payment eligibility is more limited and should be confirmed with BWS.
Directory comparison
Payment-information visibility
| Measure | This provider | Hawaii | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 64% | 73% |
| Fee or no-fee amount disclosed | Yes | 21% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Pay-by-text
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Honolulu Board of Water Supply (BWS), City and County of Honolulu public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.