Delinquency research · dataset 2026.08
Shut-off and delinquency information for Honolulu Board of Water Supply (BWS), City and County of Honolulu
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Thirty days after the bill is presented to the consumer or deposited in the U.S. mail. Honolulu Code states that a bill unpaid after that period is delinquent; there is no additional general grace period stated before the written shutoff notice.
- Late-fee rules
- The Honolulu Code authorizes a service fee for handling a dishonored check in accordance with departmental fees, but the current BWS pages reviewed do not state a universal percentage late fee for ordinary unpaid water balances. The operative delinquency consequence is written notice followed by possible service discontinuation; customers should call BWS Customer Care to confirm the current dishonored-check amount or payment-arrangement terms.
- Shut-off timeline
- Bills are due when presented or deposited in the mail. If unpaid for 30 days, the balance is deemed delinquent. Honolulu Code then permits BWS water service to be discontinued five business days after written notice is given to the consumer. The code therefore establishes a minimum published sequence of bill date/presentation, 30-day delinquency point, written notice, and a 5-business-day notice period before shutoff; it does not prescribe a longer universal calendar or a separate after-hours disconnection schedule.
- Warning and notice protocol
- The Honolulu Code requires written notice to the consumer before a delinquent water account is discontinued, with a five-business-day interval after that notice. The current BWS public pages do not specify whether the written notice is mailed, printed on a bill, delivered by door hanger, or supplemented by automated calls/texts. Customers should use the BWS Customer Care line at 808-748-5000, option 5, to arrange payment before the notice period expires.
- Reconnection costs
- The BWS rules and current public rate schedule reviewed do not publish a standard residential delinquent reconnection fee or an after-hours premium. After a shutoff, customers should contact BWS Customer Care and satisfy the utility's restoration requirements; any current turn-on or service fee should be confirmed directly because the public schedule reserves service charges and dishonored-check fees to applicable departmental fee schedules.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Hawaii
21%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Honolulu Board of Water Supply (BWS), City and County of Honolulu public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.