Payment channels

Pay City of Idaho Falls Utilities - Water Division and Utility Billing Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus is identified in the City's payment materials as the online/one-time payment processor. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-855-594-0612, current City utility payment IVR; an older bill insert lists 1-855-282-7625, so customers should use the current Utility Payments page or number printed on the bill.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Idaho Falls states that customers can sign up for Pay by Text through the Customer Service Portal. The reviewed current page does not publish the enrollment keyword or short code; customers should log in, choose Pay by Text, and follow the account-verification prompts.

Mail-in address

City of Idaho Falls Treasury Department, P.O. Box 50220, Idaho Falls, ID 83405. Mail payments are check only and should include the bill stub.

Counters, drop boxes, and office hours

Treasury Department front desk at City Hall, 308 Constitution Way, Idaho Falls, ID 83402, open Monday-Friday, 8:00 a.m.-5:00 p.m. excluding holidays; accepts credit/debit card, cash and check. A west-parking-lot drop box is open 24 hours and accepts checks only with the bill stub. Additional 24-hour kiosk is at City Hall Utility Department, 308 Constitution Way; the Idaho Falls Public Library kiosk at 457 W Broadway is open Monday-Thursday 10:00 a.m.-9:00 p.m. and Friday-Saturday 10:00 a.m.-6:00 p.m., excluding holidays, and accepts card, cash or check.

Accepted digital instruments

What you can use online

ACH from a checking account is fee-free under AutoPay or recurring payment. Credit and debit cards are accepted online and by phone but include a processing fee; bank bill pay is also available. Apple Pay and Google Pay were not verified.

2026 transaction pricing

Convenience fees

Card-related utility payments include a processing fee; the current Utility Payments page does not state the exact amount. ACH AutoPay has no fee, and paperless billing saves $1.00 on each monthly statement.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Idaho Falls Utilities - Water Division and Utility Billing Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →