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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Idaho Falls Utilities - Water Division and Utility Billing Division

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
The City's published delinquency insert says bills are due within 15 days after the billing date; residential services can be disconnected at 45 days when bills remain unpaid after 30 days. Non-residential accounts are subject to interruption at 60 days.
Late-fee rules
The reviewed Idaho Falls delinquency insert states that non-residential customers are charged 4% of the total balance, with a $5 minimum, by day 31. The current pages do not state a separate residential late-fee amount, but payment arrangements are handled by the Credit Division for past-due accounts.
Shut-off timeline
The published sequence is billing date plus 15 days to the due date; for residential accounts, if bills remain unpaid for 30 days, services are disconnected at 45 days. Non-residential services are subject to interruption after 60 unpaid days. Customers should confirm whether utility-bundle rules or a current notice modify this older published sequence.
Warning and notice protocol
The Finance FAQ identifies a pending-disconnection notification process, while the reviewed bill insert publishes the due-date and day-count rules but not the precise notice medium. Customers should contact the Credit Division at (208) 612-8285 to arrange payment before the service date on any notice.

Documentation context

4 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Idaho

25%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

80%

Details not confirmed in the reviewed public material

  • Reconnection costs

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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