City of Decatur Utility Customer Service / Water Department
Decatur
Population reference
76,122 people (EPA SDWA system estimate)
Billing detail
Partial public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly for residential and commercial customers. Residential statements typically combine water use, recycling, sewer user fee, sanitary fee billed for the Decatur Sanitary District, and stormwater utility fees.
- Rate structure
- Increasing-block metered water plus a monthly meter charge. Effective May 1, 2026, residential service has a $5.06 per-meter monthly charge; quantity charges are $6.25 per 100 cubic feet for the first 700 cubic feet, $5.70 for the next 1,500, $5.07 for the next 12,900, and lower blocks thereafter. One hundred cubic feet is approximately 748 gallons. Separate city sewer and sanitary-district charges are also based on metered water.
- Residential cost reference
- At 6,000 gallons, approximately 802 cubic feet, May 2026 water is about $5.06 + (7 x $6.25) + (102 x $5.70/100) = $54.62. Sanitary District charges are $1.85 service plus $2.12 per 100 cubic feet, about $18.87; the City sewer-user fee is $1.78 per 100 cubic feet, about $14.28. Water plus those two wastewater components is approximately $87.77 before recycling, stormwater, and other charges.
- Wastewater and sewer calculation
- Decatur’s May 1, 2026 sanitary schedule charges domestic/non-domestic users $2.12 per 100 cubic feet of metered water plus a $1.85 service charge. The City separately charges a sewer-user fee of $1.78 per 100 cubic feet, also tied to metered water. Residential bills may additionally include sanitary, stormwater, and recycling fees; no winter-average sewer cap is published on the current customer-service page.
- Meter reading
- Decatur’s current utility pages bill monthly and provide online water-usage monitoring, but do not specify AMI/AMR hardware, transmission intervals, or a route-reader schedule. The public system therefore supports usage monitoring without a verified published meter-technology description.
Context, not a score
How documentation coverage compares
This profile
71%
overview fields with research notes
Illinois
30%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Partial public detail found
5 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
71%
Details not confirmed in the reviewed public material
- New-account deposit
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Decatur Utility Customer Service / Water Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.