Payment channels

Pay City of Joliet Public Utilities - Water and Sewer

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus; the City’s secured online payment link opens Paymentus.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

877-811-3799 or 815-724-3969; automated service is available 24 hours a day, seven days a week.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Joliet’s reviewed payment page lists autopay, bank bill pay, online, phone, mail, in-person, and drop-box channels but does not publish a text-to-pay keyword or enrollment sequence.

Mail-in address

City of Joliet utility bill payments, P.O. Box 5001, Joliet, IL 60434-5001. Customers should include the bill stub and should not use the non-utility City Hall address for ordinary utility remittance.

Counters, drop boxes, and office hours

Utility payments are accepted at City Hall, 150 W. Jefferson Street, Joliet, IL 60432, Monday through Friday, 8:00 a.m. to 4:30 p.m., and at local utility bill payment centers. A drop box is outside City Hall. Payment centers other than City Hall charge a service fee and can delay posting by 3-5 business days; customers whose water is off for nonpayment are told not to use a payment center.

Accepted digital instruments

What you can use online

Visa, MasterCard, American Express, Discover, and e-check are accepted online and through the automated phone service. Free automatic bank draft and electronic bank bill pay are also available.

2026 transaction pricing

Convenience fees

$2.10 user fee per online or automated-phone payment. The City’s posted maximum is $1,000 per payment, although multiple payments may be made. Automatic bank draft is free.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Joliet Public Utilities - Water and Sewer and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →