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Delinquency research · dataset 2026.08

Shut-off and delinquency information for IL AMERICAN-EAST ST LOUIS

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
Residential payment is due 23 days after the bill is mailed; nonresidential customers receive 16 days. Customers may request a due date up to ten days later than the printed date, subject to utility rules.
Late-fee rules
Bills not paid by the due date are past due and may receive a late charge of 1.5% of the overdue balance. The utility can require a payment arrangement for eligible past-due bills, and the final notice identifies the amount and date needed to avoid disconnection.
Shut-off timeline
After the 23-day residential payment period, an unpaid bill is past due and a Final Notice Prior to Disconnection is mailed. If payment is not received by the final-notice date, service may be disconnected. Disconnections are scheduled 8:00 a.m.-2:00 p.m. Monday-Thursday and 8:00 a.m.-12:00 p.m. Friday.
Warning and notice protocol
Illinois American Water mails a written Final Notice Prior to Disconnection explaining the past-due balance, disconnection consequence, prevention steps, utility contact, and Illinois Commerce Commission contact. Customers can ask MyWater or Customer Service to send notices to an authorized third party; the utility advises immediate contact after receiving a final notice even if payment was submitted.
Reconnection costs
The Illinois customer-rights material states that reconnection occurs after the disconnection conditions are corrected and that a service reconnection charge based on the cost of reconnecting may be required. No single standard or after-hours dollar amount is published on the current Illinois pages.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Illinois

15%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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