Village of Palatine Utility Billing
Village of Palatine and applicable outlying service areas, including portions outside the Village and not within Deer Park
Population reference
70,875 people (EPA SDWIS queue estimate for IL0312340)
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Residential utility billing is bi-monthly. Commercial and industrial customers are billed monthly. Bills include water, sewer, refuse collection, basic user charges, flood-control and account-specific charges.
- Rate structure
- Basic monthly user charge plus volumetric charge with separate in-Village and outside-Village rates and a minimum billing quantity of 3,500 gallons. For 2026, within the Village the basic user charge is $8.25 per month, the first 74,810 gallons (10,000 cubic feet) cost $6.45 per 1,000 gallons and consumption above that costs $8.30 per 1,000 gallons. Outside the Village and not within Deer Park, the corresponding values are $10.35, $15.00 and $16.85.
- Residential cost reference
- For an in-Village residential customer using 5,000 gallons per month, the published 2026 water schedule yields about $40.50 per month including the $8.25 basic charge. At 7,000 gallons it yields about $53.40. These water-only estimates exclude sewer, refuse, stormwater, flood-control and other account charges; the Village's 3,500-gallon minimum does not change either example because usage exceeds the minimum.
- Wastewater and sewer calculation
- Sewer charges are based on metered water consumption when water is metered, metered waste discharge when required, or standardized rates when neither is metered. For a single-family dwelling under the standardized method, the Village uses two times the minimum usage billing; commercial accounts use five times the minimum. The published 2025 sewer table lists $7.90 monthly basic user charge and $1.55 per 1,000 gallons within the Village, $9.90 and $4.35 outside, with a 3,500-gallon minimum; the reviewed page does not state a winter-average method.
- Meter reading
- Palatine's online portal allows customers to monitor water usage, and service-transfer instructions require a final water-meter reading at move-in or move-out. The reviewed pages do not identify AMI/AMR hardware or a fixed route schedule; the system receives Lake Michigan water from Northwest Water Commission via the City of Evanston.
- New-account deposit
- The reviewed Palatine utility pages do not publish a universal startup deposit, credit-check waiver or return schedule. New residents are instructed to call Utility Billing at (847) 359-9082 to activate service and to contact the Village at least one week before moving so a final meter reading can be obtained.
- Activation or transfer fee
- No universal residential activation or transfer fee is stated on the reviewed Palatine pages. Activation and termination are processed by calling (847) 359-9082; the Village requests at least one week of notice for a final water-meter reading.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Illinois
30%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Village of Palatine Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (IL0312340) ↗
Search the federal drinking-water database using public water system ID IL0312340.