Citizens Energy Group – Citizens Water and CWA Authority, Inc. (Indianapolis Water and Wastewater)

Provider briefing

How this utility’s billing works

Citizens Energy Group – Citizens Water and CWA Authority, Inc. (Indianapolis Water and Wastewater) operates as a public water authority serving Indianapolis and Marion County, with related Citizens water and wastewater service across the Central Indiana service territory. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Monthly uniform volumetric water rate with a meter-size service charge, plus regulatory riders and wastewater charges. The live Marion County rate index identifies residential metered water service as monthly; the publicly linked Citizens residential tariff shows $3.6222 per CCF and $4.8296 per 1,000 gallons, with a 5/8-inch monthly service charge of $8.56. The current 2026 rate index still links a tariff PDF carrying a July 1, 2022 effective date, so the exact base/rider total should be confirmed against the customer's current bill and IURC-approved rider pages. Wastewater adds a monthly base, tiered treatment charge, seasonal residential winter-average rule, and riders.. Bills are generated monthly. citizens' marion county residential water tariff says metered accounts are billed monthly and meters are read monthly. citizens also offers budget billing, which smooths monthly payments using prior 13 months of usage and projected rates, while the bill continues to show actual charges., and a typical residential cost reference is Using the publicly linked Marion County residential tariff figures and a 5/8-inch meter, 5,000 gallons produces about $32.71 per month for water ($8.56 base plus 5 × $4.8296), before current riders. The CWA Authority 2026 nonindustrial wastewater schedule adds a $21.25 monthly base and $8.4801 per 1,000 gallons for the first 7,500 gallons, producing about $63.65 for 5,000 gallons before Environmental Compliance, System Integrity, and LICAP riders. A combined illustrative water-plus-wastewater total is therefore about $96.36 per month before riders, taxes, and other utility services; the customer bill and current IURC rider sheets control the final amount.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

For Marion County nonindustrial customers, CWA Authority's 2026 Sewer Rate No. 1 uses a $21.25 monthly base and a treatment charge of $8.4801 per 1,000 gallons for the first 7,500 gallons, then $9.1796 per 1,000 gallons above 7,500; the monthly minimum is $46.69 and Environmental Compliance, System Integrity, and Low Income Customer Assistance riders also apply. One CCF is approximately 750 gallons. For residential customers from May through November, sewer billing uses the lower of actual monthly water use or the average water billed during the prior December–March period; if that winter average is below 3,000 gallons/4 CCF, the monthly minimum applies. This is a direct metered-water tie-in with a seasonal winter-average calculation.

Meter and infrastructure notes

Citizens bills metered Marion County accounts monthly and states that meters are read monthly. If Citizens cannot read a meter for twelve consecutive months during normal working hours, its tariff requires installation of a remote meter-reading device; otherwise the system uses actual reads and estimated consumption rules. The water tariff says winter estimates use the lower of the 12-month average and most recent two-month average, while summer estimates use the higher of those two values; new customers with less than 12 months of history use the most recent two-month average. Customers can view usage history and alerts through My Account, but the public material does not claim universal hourly AMI transmission.