Citizens Energy Group – Citizens Water and CWA Authority, Inc. (Indianapolis Water and Wastewater)
Indianapolis and Marion County, with related Citizens water and wastewater service across the Central Indiana service territory
Population reference
Citizens Energy Group states that its water, wastewater, gas, and related utility services reach about 800,000 people in the Indianapolis area, while its drinking-water reporting describes the regional system as serving about 900,000 consumers in multiple Central Indiana counties. The Indianapolis/Marion County water and wastewater account population is a subset of that regional figure.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. Citizens' Marion County residential water tariff says metered accounts are billed monthly and meters are read monthly. Citizens also offers Budget Billing, which smooths monthly payments using prior 13 months of usage and projected rates, while the bill continues to show actual charges.
- Rate structure
- Monthly uniform volumetric water rate with a meter-size service charge, plus regulatory riders and wastewater charges. The live Marion County rate index identifies residential metered water service as monthly; the publicly linked Citizens residential tariff shows $3.6222 per CCF and $4.8296 per 1,000 gallons, with a 5/8-inch monthly service charge of $8.56. The current 2026 rate index still links a tariff PDF carrying a July 1, 2022 effective date, so the exact base/rider total should be confirmed against the customer's current bill and IURC-approved rider pages. Wastewater adds a monthly base, tiered treatment charge, seasonal residential winter-average rule, and riders.
- Residential cost reference
- Using the publicly linked Marion County residential tariff figures and a 5/8-inch meter, 5,000 gallons produces about $32.71 per month for water ($8.56 base plus 5 × $4.8296), before current riders. The CWA Authority 2026 nonindustrial wastewater schedule adds a $21.25 monthly base and $8.4801 per 1,000 gallons for the first 7,500 gallons, producing about $63.65 for 5,000 gallons before Environmental Compliance, System Integrity, and LICAP riders. A combined illustrative water-plus-wastewater total is therefore about $96.36 per month before riders, taxes, and other utility services; the customer bill and current IURC rider sheets control the final amount.
- Wastewater and sewer calculation
- For Marion County nonindustrial customers, CWA Authority's 2026 Sewer Rate No. 1 uses a $21.25 monthly base and a treatment charge of $8.4801 per 1,000 gallons for the first 7,500 gallons, then $9.1796 per 1,000 gallons above 7,500; the monthly minimum is $46.69 and Environmental Compliance, System Integrity, and Low Income Customer Assistance riders also apply. One CCF is approximately 750 gallons. For residential customers from May through November, sewer billing uses the lower of actual monthly water use or the average water billed during the prior December–March period; if that winter average is below 3,000 gallons/4 CCF, the monthly minimum applies. This is a direct metered-water tie-in with a seasonal winter-average calculation.
- Meter reading
- Citizens bills metered Marion County accounts monthly and states that meters are read monthly. If Citizens cannot read a meter for twelve consecutive months during normal working hours, its tariff requires installation of a remote meter-reading device; otherwise the system uses actual reads and estimated consumption rules. The water tariff says winter estimates use the lower of the 12-month average and most recent two-month average, while summer estimates use the higher of those two values; new customers with less than 12 months of history use the most recent two-month average. Customers can view usage history and alerts through My Account, but the public material does not claim universal hourly AMI transmission.
- New-account deposit
- New residential customers may be required to pay a security deposit unless they demonstrate creditworthiness under Indiana Administrative Code; Citizens' current Start/Stop/Transfer page does not publish one universal dollar amount. The application may require identity verification, a notarized form, and service-access arrangements. If service is disconnected, the deposit can be applied to the final bill and any remaining balance returned by refund check; the current public page does not state a universal number of on-time months for deposit return. Contractor hydrant deposits and new-construction connection/SDC fees are separate from ordinary household startup deposits.
- Activation or transfer fee
- Citizens' online start/stop/transfer application processes electronic orders on weekdays within 24 hours and does not publish a standard residential activation or transfer fee. Existing customers can transfer service within the service area or stop service online; new construction and new water-service connections incur engineering/connection charges governed by separate applications and rate schedules. Identity verification, property access, and water-using devices being closed at the scheduled turn-on/off are operational requirements.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Indiana
48%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Citizens Energy Group – Citizens Water and CWA Authority, Inc. (Indianapolis Water and Wastewater) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- indyeap.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- uwci.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- in211.communityos.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.