← Indiana utility index
Public Water AuthorityDataset 2026.08
Citizens Energy Group – Citizens Water and Wastewater
Indianapolis and the Marion County service territory, with related Citizens water and wastewater systems in nearby Central Indiana communities
Population reference
Approximately 900,000 people in the Indianapolis area across Citizens’ water, wastewater, and other utility operations
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. Citizens’ Marion County water tariff states that metered accounts are billed monthly and meters are read monthly. Customers may elect Budget Billing, which uses the prior 13 months and projected rates and usage to smooth the payment amount; the actual monthly charges remain visible on the statement.
- Rate structure
- Uniform volumetric water rate per CCF plus a meter-size monthly service charge, rather than residential increasing blocks. Citizens’ current Marion County residential tariff page states that all CCF are billed at the published volumetric rate and that all meters are read monthly. The active Citizens Water rate sheet available on the official site lists $3.6222 per CCF and a 5/8-inch monthly service charge of $8.56 under the July 1, 2022 IURC tariff; the current public page does not show a later Marion County water-rate replacement. Wastewater is a separate tiered treatment charge and includes regulatory riders.
- Residential cost reference
- Using the official water tariff currently displayed for Marion County, 5,000–7,000 gallons is approximately 6.68–9.36 CCF, yielding about $24.19–$33.92 in volumetric water charges plus the 5/8-inch $8.56 monthly water service charge, or roughly $32.75–$42.48 for water. The January 1, 2026 nonindustrial wastewater tariff adds a $21.25 monthly base charge and a treatment charge of $6.3601 per CCF through 10 CCF, producing a representative combined water-and-sewer estimate of approximately $96–$123 before the $46.69 sewer minimum, Environmental Compliance Plan, System Integrity Adjustment, LICAP rider, taxes, or other account charges. Actual wastewater bills use the winter-average rule described below.
- Wastewater and sewer calculation
- Citizens wastewater residential billing uses a fixed $21.25 monthly base charge, a $6.3601-per-CCF treatment rate for the first 10 CCF, and $6.8847 per CCF above 10 under the January 1, 2026 Phase 3 tariff, subject to a $46.69 monthly minimum and applicable Environmental Compliance Plan, System Integrity Adjustment, and Low Income Customer Assistance Program riders. For residential customers from May through November, the billed sewer volume is the lower of actual current water use or the average water billed during December through March; if that winter average is below 3,000 gallons/4 CCF, the monthly minimum applies. Unmetered residential sewer is based on occupants at 1,800 gallons per occupant, with published amounts of $46.69 for one occupant, $51.78 for two, $67.04 for three, and $82.31 for four or more.
- Meter reading
- Citizens’ Marion County water tariff states that all meters are read monthly and billed on actual consumption. The customer portal provides usage history and bill comparisons, while citizens can report a suspected leak or meter issue to Customer Care. The official public pages reviewed do not state that a fully deployed AMI network replaces the monthly reading schedule; therefore the verified operational description is monthly meter reads with online usage history and automated billing/disconnection alerts. If a reading is missed or the meter is inaccurate, Citizens may estimate or correct the bill under its tariff and terms.
- New-account deposit
- New residential customers may be required to pay a security deposit unless they demonstrate creditworthiness under Indiana Administrative Code. Citizens’ public start-service page does not publish one universal dollar amount; the amount is determined under the applicable tariff and account risk. A customer may avoid the deposit by providing acceptable proof of creditworthiness, and Citizens provides an IURC creditworthiness form and requirements. Customers should ask Customer Care to confirm the deposit amount, any interest, and release timing for the exact service address.
- Activation or transfer fee
- Citizens’ online start, stop, and transfer orders are processed on weekdays within 24 hours and confirmations are sent by e-mail. The current public residential customer pages do not list a universal ordinary transfer fee. New construction water-service applications and sanitary-lateral work can require connection, tap, inspection, meter, and contractor-bonding charges; the New Service Contact Center is (317) 927-4444. Customers moving within the service area should use the transfer workflow and confirm any service-order or field-visit charge before submitting the order.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Indiana
48%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Citizens Energy Group – Citizens Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.