Private Investor-Owned Utility
Citizens Water - Indianapolis / Citizens Energy Group
Serving Indianapolis and Marion County
Population served
880,345 people (EPA SDWIS active CWS PWS IN5249004)
State system code
FIPS 18
Billing frequency
Monthly for the Citizens utility bill; exact account cycle appears on the statement.
Provider briefing
How this utility’s billing works
Citizens Water - Indianapolis / Citizens Energy Group operates as a private investor-owned utility serving Indianapolis and Marion County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Regulated water and wastewater rates with customer, usage, and infrastructure-recovery components; current tariff applies to the Indianapolis system.. Bills are generated monthly for the citizens utility bill; exact account cycle appears on the statement., and a typical residential cost reference is A dedicated this detail was not publicly posted. Requires current Citizens water/sewer tariff, usage, and fixed charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Citizens bills water and sewer through the utility account; the reviewed pages did not expose one universal winter-average formula.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. The reviewed pages did not identify one universal AMI/AMR vendor or interval.
Emergency water support
Report a leak or water emergency
317-924-3311 for Citizens emergency/service routing.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Indianapolis and Marion County
Citizens Water - Indianapolis / Citizens Energy Group is listed here as a private investor-owned utility. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.