Delinquency research · dataset 2026.08
Shut-off and delinquency information for Hammond Water Works Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 17 days after the bill date; the rules state accounts are due within seventeen days and a late charge applies if payment is not received within that period.
- Late-fee rules
- The published Hammond rate schedule states a late charge of 10% of the first $3.00 plus 3% of amounts over $3.00. Bad checks incur $10. The payment page instructs customers to contact Customer Service when an account is delinquent.
- Shut-off timeline
- The rules state that if water charges remain unpaid for at least 30 days, service may be discontinued after written notice. The account must be paid in full and comply with the rules before restoration. A qualifying medical statement can postpone disconnection for ten days, with one additional ten-day postponement upon a second medical statement.
- Warning and notice protocol
- Hammond’s rules require written notice before nonpayment discontinuation and provide a medical-hardship postponement process. The reviewed materials do not specify automated calls, SMS, colored paper notices, or door hangers; customers should contact 219-853-6421 when a shutoff notice is received.
- Reconnection costs
- Reconnection for nonpayment or rule violation is $50 when the buffalo box is installed and accessible, or $200 when it is not installed or inaccessible. Illegal customer turn-on is $50. No separate after-hours reconnection surcharge is published; customer service operates Monday–Friday 8:30 a.m.–4:30 p.m.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Indiana
32%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Hammond Water Works Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.