Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Iowa City Revenue Division and Water Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due on the published zone schedule, generally about 15 days after billing. A 10% fee is added when payment is not received within 22 days of the billing date; a collection letter is sent at 23 days.
- Late-fee rules
- A 10% fee is added to current monthly charges if payment is not received within 22 days of billing. If unpaid 23 days after the bill date, a collection letter identifies the balance, service fees and the date payment is required to avoid discontinuance. The City does not expose a fixed restoration fee amount in the reviewed page; restoration requires the delinquent balance plus a reset fee.
- Shut-off timeline
- The City procedure is: bills due within about two weeks; delinquency and 10% charge at 22 days; collection letter at 23 days; if the bill remains unpaid after 45 days from receipt, water service is shut off. Shutoffs may occur at the curb stop, roadway valve or meter. Restoration requires the utility balance and reset fee, with an after-hours reset fee after 5:30 p.m.
- Warning and notice protocol
- Iowa City places a delinquency message on the initial bill, sends a delinquency letter, makes an automated phone call and sends email when valid contact information is available, then posts a door notice known as carding. The collection letter also identifies the date required to avoid discontinuance.
- Reconnection costs
- A reset fee is required to restore water service; the reviewed City procedure states that an after-hours reset fee applies when restoration is requested after 5:30 p.m., but it does not expose the current fee amounts in the public page.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Iowa
20%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Iowa City Revenue Division and Water Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (IA5225079) ↗
Search the federal drinking-water database using public water system ID IA5225079.