Payment channels

Pay Des Moines Water Works

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Accelerated Innovations MyMeter, with InvoiceCloud used for the linked one-time payment path. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(515) 283-8700; the utility’s billing materials identify this customer-service number for the automated phone payment system. The customer must enter the 7-digit Customer Number and 6-digit Account Number, including the hyphen when required by the prompt.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

DMWW’s billing-system announcement says customers can enroll for pay-by-text when making an online payment or from the registered account profile. The service sends bill notifications and permits payment by text using the customer’s default payment method; the reviewed pages do not publish a separate keyword or short code, so enrollment is completed inside the MyAccount/InvoiceCloud workflow.

Mail-in address

Des Moines Water Works, 2201 George Flagg Parkway, Des Moines, IA 50321. Customers should use the payment remittance address printed on the current statement when it differs from the utility’s physical headquarters and allow sufficient postal time before the due date.

Counters, drop boxes, and office hours

The principal DMWW facility is at 2201 George Flagg Parkway, Des Moines, Iowa 50321. The reviewed current materials confirm automated and online payment channels but do not publish a complete 2026 cashier counter schedule or a consolidated list of walk-in payment locations. Customers should call (515) 283-8700 before visiting to confirm whether in-person payments, drop-box service, and particular payment instruments are available at the headquarters or through the community whose bill is consolidated by DMWW.

Accepted digital instruments

What you can use online

The current online system supports one-time and registered payments, electronic check/ACH, credit card, debit card, AutoPay, recurring scheduled payments, and bill-payment by text after enrollment. DMWW’s published system notice states that ACH and electronic-check transactions are free, while card transactions are processed through the third-party payment platform.

2026 transaction pricing

Convenience fees

The current published schedule of charges lists a $2.95 credit-card convenience charge for website or telephone payments by a third-party processor. Electronic-check/ACH payments are identified by DMWW as no-fee in its payment-system materials. Customers should verify the checkout disclosure if the processor changes the charge during 2026.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Des Moines Water Works and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →