Delinquency research · dataset 2026.08
Shut-off and delinquency information for Des Moines Water Works
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill is due 25 days after generation. DMWW’s rules authorize discontinuance when the combined service balance has not been fully paid within 50 days after the billing date, which functions as the published delinquency cutoff reference; the statement’s late-payment amount applies after the due date.
- Late-fee rules
- The statement displays a late-payment amount when payment is received after the due date, but the reviewed current public rules do not expose a simple universal percentage or fixed late-fee formula. A returned check is charged $30, and unpaid balances remain subject to DMWW collection procedures. Customers should rely on the current statement for the exact late amount and contact customer service before the 50-day discontinuance threshold.
- Shut-off timeline
- The published rule provides a concrete outer threshold: if the combined charges are not fully paid within 50 days after the billing date, DMWW may discontinue water service to the premises. The reviewed current materials do not establish a complete day-by-day notice-to-field-shutoff sequence, so customers should treat the due date, late-payment amount, and 50-day rule as the operative published milestones and contact DMWW immediately to arrange payment.
- Warning and notice protocol
- DMWW’s statement includes the due date and late-payment amount, and its rules authorize collection action and discontinuance after the published delinquency period. The reviewed current public pages do not specify a 2026 automated-call cadence, text sequence, colored mailer, or door hanger. Customers can opt into email and text billing notifications through the online account and should keep contact information current.
- Reconnection costs
- The reviewed current DMWW schedule does not publish a separate standard-versus-after-hours delinquency reconnection fee. A customer whose water was discontinued should call (515) 283-8700 to determine the balance, payment arrangement, restoration requirements, and any current field or after-hours charge before service is restored.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Iowa
20%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Des Moines Water Works public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.