Relief research · dataset 2026.08
Leak adjustment and assistance information for Water District No. 1 of Johnson County, Kansas (WaterOne)
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- 913-895-1800, published as WaterOne's 24-hour emergency contact.
- Leak-adjustment policy
- WaterOne rules require the customer to show that the estimated lost water was at least 25% of normal consumption. For a monthly bill, the adjusted bill includes normal monthly consumption plus one-half of the first 25,000 gallons lost and one-half of gallons above 25,000. For a bimonthly bill, normal two-month consumption is used, one-half of the first 25,000 gallons lost is added, and one-fourth of gallons above 25,000 is added. The combined gallons are then billed under the rate schedule in effect; the rules include proof and filing procedures for the leak.
- Utility assistance program
- WaterOne supports Johnson County utility assistance for low-income households, but the reviewed official 2026 pages do not state a universal per-household award cap or senior/disabled-veteran discount.
- State and federal aid connection
- WaterOne's reviewed material references Johnson County utility assistance, a local affordability pathway. It does not identify a guaranteed 2026 LIHWAP application URL or federal benefit cap; customers should ask WaterOne or Johnson County for current referrals.
Directory comparison
Public-information visibility
| Measure | This provider | Kansas | National index |
|---|---|---|---|
| Leak policy identified | Yes | 29% | 35% |
| Utility assistance identified | Yes | 25% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Water District No. 1 of Johnson County, Kansas (WaterOne) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (KS2009110) ↗
Search the federal drinking-water database using public water system ID KS2009110.