Independent U.S. water utility directory · 2026 edition
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Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Notice and timing

How delinquency is handled

Grace period after the due date

Bills are due on the 15th of the month; the District rate page does not state an additional grace period. The county sewer surcharge code adds a 10% fee to bills unpaid by the 15th day after the billing date shown on the bill.

Late-fee calculation

The District charges a 10% penalty for late payments. Returned checks incur a $20 charge. The separate county sewer surcharge rules also provide a 10% fee on unpaid surcharge bills and a $5 returned-check fee; the applicable component depends on the account/bill.

Disconnection timeline

The reviewed District materials do not publish a full day-by-day calendar from missed due date to water termination. Kentucky Public Service Commission notice regulations govern refusal or disconnection, and the county code permits disconnection for unpaid surcharge/fees.

Statutory warning protocol

What notice should you expect?

The county code requires notice of refusal or disconnection in accordance with Kentucky Public Service Commission regulations. The reviewed District pages do not specify mailed, automated-call, text or door-hanger steps.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

Reconnect during normal business hours 8:00 a.m.-4:30 p.m. costs $25.00; reconnect after normal business hours costs $37.50. A $20 returned-check charge may also apply.

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from Boone County Water District should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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