Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Franklin Water Works
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 15 days from rendition of the monthly bill; a 10% penalty applies after the 15-day payment period.
- Late-fee rules
- A 10% penalty is added when the bill is not paid within 15 days after rendition. The City may also pursue collection after continued delinquency, including legal action after the code’s stated 30-day point.
- Shut-off timeline
- The account is subject to disconnection when unpaid 25 days after rendition. Reconnection requires the bill, penalty, and reconnection charge; if the account remains unpaid beyond 30 days the City may sue for collection.
- Warning and notice protocol
- The reviewed code establishes the delinquency and disconnection dates but did not describe a separate pink notice, automated call, text sequence, or door-hanger protocol. Customers should rely on the bill and City notice mailed under the current utility procedures.
- Reconnection costs
- The code lists a $50 disconnect/reconnect charge during 8:00 a.m.–4:00 p.m. Monday through Friday and a $90 charge from 4:01 p.m.–8:00 a.m. on weekdays. The bill, penalty, and fee must be paid before restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Kentucky
24%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Franklin Water Works public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (KY1070144) ↗
Search the federal drinking-water database using public water system ID KY1070144.