Payment channels

Pay Henderson Water Utility - North System

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus / Value Payment Systems (VPS). Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-844-272-9468, entity code 100199; the City instructs callers to follow the automated prompts for utility payment.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified Henderson Water Utility text-to-pay keyword or enrollment procedure was found.

Mail-in address

City of Henderson, P.O. Box 716, Henderson, KY 42419-0716. The official customer-service page also lists the Municipal Center at 222 First Street, Henderson, KY 42420.

Counters, drop boxes, and office hours

Payments may be made at the Municipal Center, drive-through, night deposit, or the Welcome Center on Water Street. A 24-hour outer-drive kiosk accepts cards, checks, and bills-only cash and does not give change. The City customer-service phone is 270-831-1200; the reviewed page did not expose a complete staffed counter-hours table.

Accepted digital instruments

What you can use online

VPS accepts Visa, Mastercard, Discover, and electronic checks. Customers may also enroll in no-fee automatic bank withdrawal by submitting the utility authorization and a voided check; paperless billing and budget billing are available under the City's stated eligibility rules.

2026 transaction pricing

Convenience fees

The City publishes a Paymentus utility-bill convenience fee of $4.95 per $300; the fee is flat and not prorated. The online-payments page separately states that VPS charges a convenience fee for electronic transactions.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Henderson Water Utility - North System and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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