Payment channels

Pay Louisville Water Company

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. Pure Connect processor not exposed.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

502-583-6610 or 888-535-6262 for customer service; verify current payment option.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified text-to-pay keyword was published.

Mail-in address

Use the remittance address printed on the Louisville Water bill.

Counters, drop boxes, and office hours

Corporate office, 550 South Third Street, Louisville, KY 40202, Monday-Friday 8 a.m.-4:30 p.m.; satellite office, 634 Conestoga Parkway, Shepherdsville, KY 40165, Monday-Friday 8 a.m.-1 p.m. and 1:30-4 p.m. Confirm payment-counter instruments.

Accepted digital instruments

What you can use online

Louisville provides Pure Connect and online payment routes; current card, ACH, wallet, and AutoPay options depend on checkout.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Current method-specific fee was not exposed.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Louisville Water Company and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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