Provider-specific review
What the public record says about a leak adjustment
The District’s customer material lists leaks and excessive outdoor watering among unusual-use causes, but the reviewed sources do not expose a complete hidden-leak adjustment formula, repair proof, deadline, or cap.
Stop the loss
Shut off the failing fixture or supply and arrange a qualified repair.
Keep proof
Save dated invoices, parts receipts, photographs, and meter readings.
Request review
Submit the request promptly and keep paying any undisputed amount.