Delinquency research · dataset 2026.08
Shut-off and delinquency information for Northern Kentucky Water District
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Quarterly customers: 30 days after billing date before delinquency. Monthly customers: 15 days after billing date before delinquency; these are the tariff’s delinquency points, not an additional grace period after the printed due date.
- Late-fee rules
- A 10 percent late-penalty charge is added once a quarterly or monthly account becomes delinquent. The tariff also allows returned-check and disconnect-related service charges; payment arrangements must be made with Customer Service before the disconnection date.
- Shut-off timeline
- Quarterly: if unpaid within 45 days after the billing date, NKWD issues a 15-day cut-off notice, creating a stated earliest progression of roughly 60 days after billing. Monthly: if unpaid within 16 days after billing, NKWD issues a 10-day cut-off notice, creating a stated earliest progression of roughly 26 days after billing, subject to the tariff and notice process.
- Warning and notice protocol
- NKWD’s official payment page specifies a written cut-off notice: 15 days for quarterly accounts after the 45-day unpaid threshold and 10 days for monthly accounts after the 16-day unpaid threshold. The reviewed page did not identify automated calls, texts, door hangers, or additional field-notice steps.
- Reconnection costs
- A service charge is added after a nonpayment disconnection and the customer must pay the full amount due plus that charge before restoration. The reviewed official pages did not expose the current dollar amount or a separate after-hours price.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Kentucky
24%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Northern Kentucky Water District public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (KY0590220) ↗
Search the federal drinking-water database using public water system ID KY0590220.