Payment channels

Pay Warren County Water District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-844-363-0023; customer service is 270-842-0052 during business hours

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The Paymentus portal supports account login and the public site provides an SMS-terms link, but the reviewed 2026 Warren Water pages do not specify a text-to-pay keyword or enrollment sequence. Customers should enroll only through the official portal and confirm any payment text against their bill.

Mail-in address

Warren County Water District, PO Box 10180, Bowling Green, KY 42102-4780. The current office/customer-center address is 5844 Southwest Parkway, Bowling Green, KY 42101; include the payment stub and account number when mailing.

Counters, drop boxes, and office hours

The current Warren Water customer center is at 5844 Southwest Parkway, Bowling Green, KY 42101, with weekday hours 8 a.m.-4:30 p.m. The official site also identifies the prior 523 U.S. 31-W Bypass address in tariff material, so customers should use the current headquarters notice before visiting. Paymentus, mail, and telephone options are also available; confirm desk payment types and holiday hours.

Accepted digital instruments

What you can use online

Visa, Mastercard, Discover, electronic check, PayPal, PayPal Credit, and Venmo through the Paymentus page. Payments before 7 p.m. Central are posted the next business day; later payments post within two business days.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. On the current public Paymentus page; the reviewed 2026 material lists accepted instruments and posting times but does not state a separate card/e-check convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Warren County Water District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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