Relief research · dataset 2026.08
Leak adjustment and assistance information for City of Shreveport Department of Water and Sewerage
A high bill does not automatically qualify for a credit. This page states only the provider-specific emergency, leak, or assistance details identified in public material.
Stop active water loss
Use the provider’s emergency route for public-side issues and a qualified repair route for private plumbing.
Preserve the evidence
Keep dated readings, photographs, parts receipts, contractor invoices, and proof that usage returned to normal.
Ask for the exact policy
Confirm the form, filing deadline, eligible repairs, calculation method, and payment expectation during review.
Provider-specific findings
Relief research for this provider
The notes below may document a route, rule, or explicit public-information limit. General preparation steps are not represented as utility policy.
- Emergency reporting route
- 318-673-7600, 24-hour water or sewer emergency service with a call center operating seven days a week. General Customer Service is 318-673-5510.
- Leak-adjustment policy
- A customer must make a formal leak-adjustment request and submit proof that the leak was repaired, such as a plumber's bill, plumbing-supply receipt, or owner/customer statement. Usage must be at least 100% above the average of the prior three months and must return to normal before consideration; the request must be made within 30 days of the billing date. Residential excess usage above the previous three-month average may be reduced to Tier 1 rates. An adjustment may be granted once in 12 months and may cover up to two months; commercial adjustments are based on the sewer portion and the prior three months. Shreveport may disconnect for unpaid leaked water and will not restore service until repairs are satisfactory.
- Utility assistance program
- The Shreveport Water Assistance Program (SWAP) gives eligible residential customers a 10% credit on current customer and usage charges, usually $4-$10 depending on use. Eligibility includes SNAP, LaMOMS, Medicaid, or household income no more than 133% of Louisiana's federal poverty guideline; participants reapply annually and qualifying applications by the 24th receive the next month's credit. Extraordinary hardship may qualify for an extended payment plan or, in exceptional cases, a partial unpaid-bill credit, available up to three times per year through Customer Service.
- State and federal aid connection
- SWAP is administered with United Way of Northwest Louisiana at unitedwaynwla.org/swap, in person at 820 Jordan Street Suite 370, or through 211. Community partners include Caddo Community Action Agency, David Raines Community Center, Eddie Jones Lakeside Community Center, and Socialization Services. Applicants provide ID, benefit proof or income documentation, and a water bill; the reviewed pages did not identify a separate federal water-benefit portal.
Directory comparison
Public-information visibility
| Measure | This provider | Louisiana | National index |
|---|---|---|---|
| Leak policy identified | Yes | 33% | 35% |
| Utility assistance identified | Yes | 19% | 31% |
| Relief fields documented | 4 of 4 | — | — |
Coverage does not measure generosity, eligibility, available funding, or service quality.
Read the nationwide analysis →Research record
Broad public detail found
4 of 4 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Shreveport Department of Water and Sewerage public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (LA1017031) ↗
Search the federal drinking-water database using public water system ID LA1017031.