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Payment research · dataset 2026.08

Payment options for Sewerage and Water Board of New Orleans (SWBNO)

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
SWBNO MyAccount platform; the current official pages do not separately name the payment software vendor.
Phone payment number
(504) 529-2837 / 504-52-WATER, available 24 hours a day, 7 days a week for pay-by-phone and water-service issues; live account questions are generally handled Monday-Friday 8:00 a.m.-6:00 p.m.
Pay-by-text
Standard SWBNO bill payment is online, phone, mail, in person, or AutoPay; the current public payment page does not publish a general SWBNO text-to-pay keyword. Customers on an eligible PromisePay plan can receive text reminders and notifications and manage payment methods through the PromisePay portal at swbno.promise-pay.com, but those texts are plan notifications rather than an unrestricted bill-payment credential flow.
Mail-in payment address
Cashiers Department, Sewerage and Water Board of New Orleans, 625 Saint Joseph Street, New Orleans, LA 70165. Send checks or money orders; bills are not considered paid until received by the SWBNO Cashiers Office.
In-person payment
East Bank payment office: 625 Saint Joseph Street, New Orleans, LA 70165, Monday-Friday 8:00 a.m.-5:00 p.m.; accepts cash, checks, money orders, Visa, and Mastercard. West Bank payment office: 4021 Behrman Place, Suite M-2, New Orleans, LA 70131, Monday-Friday 8:30 a.m.-4:30 p.m.; accepts the same instruments. Third-party Fidelity Express payment locations are available through the official finder, but since January 12, 2015 they do not accept debit or credit cards for SWBNO payments. SWBNO advises that payment is not complete until received by its Cashiers Office.
Digital payment methods
The MyAccount portal accepts Visa, Mastercard, and electronic checks, with AutoPay available after login. PromisePay payment plans accept credit or debit card, ACH, Apple Pay, and Google Pay. The 24/7 phone system provides an additional payment channel; customers should use the current account prompts to confirm the available card/check instruments and any transaction charge before submitting payment.
Online convenience fees
The current SWBNO payment page lists accepted instruments but does not publish a universal 2026 online flat fee or percentage surcharge. The utility should be contacted or the portal confirmation screen reviewed before submitting a card or eCheck payment. PromisePay is described as an interest-free payment plan; its plan terms and any processor charge should be confirmed at enrollment.

Directory comparison

Payment-information visibility

MeasureThis providerLouisianaNational index
Usable payment URL identifiedYes71%73%
Fee or no-fee amount disclosedYes10%15%
Payment fields documented8 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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