Delinquency research · dataset 2026.08
Shut-off and delinquency information for Sewerage and Water Board of New Orleans (SWBNO)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill's due date controls; SWBNO adds a 10% late fee to unpaid water and sewer balances remaining after the due date and 15% to unpaid sanitation charges. For disconnection, the FAQ states that service is interrupted only when a bill remains unpaid for more than 60 days, subject to payment-plan, dispute, estimation, and assistance protections.
- Late-fee rules
- SWBNO's current bill explanation applies a 10% late fee to the unpaid water and sewer balance after the due date and a 15% fee to unpaid sanitation charges. Customers can dispute water, sewer, and sanitation charges through SWBNO or the third-party Hammerman & Gainer International process; a PromisePay plan can prevent late fees and possible shutoff when the customer stays current on both the plan and current SWBNO bills.
- Shut-off timeline
- SWBNO describes service interruption as a last resort and says water is interrupted only when a bill remains unpaid for more than 60 days. A customer receiving a shutoff letter can avoid interruption by paying in full, entering a payment plan, disputing an eligible bill, or qualifying for the relevant assistance process. If payment is made by 2:30 p.m., SWBNO sends a representative to restore service the same day; payment after 2:30 p.m. is restored the next business day, and an adult over 18 must be present for reconnection. A current Customer Care policy has also offered a one-time waiver of the $75 disconnection fee when a customer enters a payment arrangement within 10 days of disconnection.
- Warning and notice protocol
- SWBNO uses mailed shutoff letters and bill notices, and customers can contact Customer Service to establish payment plans. Current Customer Care policy exempts customers who call to enter a payment plan, whose latest bill was estimated or over 33 days, whose bill dispute is pending, or who remain current on a prior plan; customers expected to qualify for LIHWAP are also exempt from the shutoff process. PromisePay sends text reminders and notifications and can manage allowable extensions and due-date changes.
- Reconnection costs
- The current SWBNO Customer Care policy references a $75 disconnection fee and provides a one-time waiver if the customer enters a payment plan within 10 days after disconnection. The FAQ states that payment by 2:30 p.m. results in same-day restoration, while later payment is restored the next business day; it does not publish a separate after-hours reconnection amount. An adult over 18 must be present when the service representative arrives.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Louisiana
31%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Sewerage and Water Board of New Orleans (SWBNO) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.