Delinquency research · dataset 2026.08
Shut-off and delinquency information for St. Charles Parish Department of Waterworks
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 15 days from the bill date; unpaid combined charges become delinquent and receive a 10% penalty.
- Late-fee rules
- A 10% penalty applies to water, wastewater and solid-waste charges after the 15-day payment period. Nonpayment can also result in reconnection charges; NSF checks incur a $30 fee.
- Shut-off timeline
- Bill date day 0; payment is due within 15 days; then the account becomes delinquent with a 10% penalty. If the bill and penalty remain unpaid from delinquency, Waterworks shuts off service until all bill charges, penalties and reconnection fees are paid. A same-day restoration requires full payment through the Luling office or online payment followed by confirmation.
- Warning and notice protocol
- The Parish sends account notices and offers Muni-Link texts covering account status and upcoming disconnections. Automatic-draft failures trigger a notice at the service location stating the amount, date and payment terms needed to prevent disconnection.
- Reconnection costs
- A reconnect fee applies after nonpayment; the reviewed current material does not expose its amount. Payments by 4 p.m. Tuesday may be processed for the next business day under the published office procedure; no separate after-hours reconnect amount was exposed.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Louisiana
31%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- St. Charles Parish Department of Waterworks public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (LA1089001) ↗
Search the federal drinking-water database using public water system ID LA1089001.