Delinquency research · dataset 2026.08
Shut-off and delinquency information for Portland Water District
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 25 days from the postmarked date or e-bill notification date before late-payment charges are assessed. The bill due date must be at least 25 days after mailing or delivery.
- Late-fee rules
- Late charges use the interest rate established by the Maine State Treasurer for delinquent taxes. If District personnel visit to disconnect and the customer pays or arranges the full balance instead, a $32 collection fee applies; multi-unit lien notification/processing is $58.
- Shut-off timeline
- The District must provide the due date at least 25 days after mailing/e-bill notification. For multi-unit properties, a disconnection notice is mailed under Maine PUC rules and posted at front and rear entrances at least 10 days before water disconnection. Normal-hours disconnection/restoration is $48; other-hours restoration is $54 per hour with a $127 minimum.
- Warning and notice protocol
- PWD permits customers to designate a third party to receive bills and disconnection notices. For multi-unit properties it mails a notice under Chapter 660 of Maine PUC rules and posts notices at or near front and rear entrances at least 10 days before disconnection; widespread advisories use media, website, social media, phone-system, and critical-customer alerts.
- Reconnection costs
- $48 during normal business hours for disconnection or restoration; other-hours service is $54 per hour with a $127 minimum. The District aims to restore service the same day during normal hours and no later than 5:00 p.m. the following business day.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Maine
40%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Portland Water District public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.