Delinquency research · dataset 2026.08
Shut-off and delinquency information for The Maine Water Company
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are past due no less than 25 days from the bill date. The company’s terms do not provide a single universal number of days from the due date to physical shutoff because credit and collection procedures follow Maine Public Utilities Commission Chapter 660 and vary with residential, leased, seasonal, and multi-unit conditions.
- Late-fee rules
- Late charges are assessed after the due date at the maximum amount allowed under Maine PUC Chapter 870. The published terms do not state one current universal percentage in the customer-facing page. If utility personnel visit to obtain payment, issue final notice, or disconnect for nonpayment and the customer pays or arranges the entire past-due balance instead, the collection fee is $30, or $100 for a single-meter multi-unit dwelling. Returned check or ACH charges are the greater of $5 or actual bank charges up to $15 under the published terms, and lien-related costs may be added before or at disconnection.
- Shut-off timeline
- The company publishes the 25-day minimum past-due point but not an absolute 2026 day-by-day calendar from missed due date to field shutoff. Further notices and field action follow Maine PUC Chapter 660. For leased or rented residential property billed to a landlord, Maine Water must follow tenant-notice rules and offer the tenant an opportunity to assume responsibility for future payments before disconnection. Customers should call 1-800-287-1643 promptly to negotiate an arrangement on each invoice.
- Warning and notice protocol
- Maine Water’s terms require reasonable notice and incorporate Maine PUC Chapter 660 credit and collection procedures. For planned service interruptions expected to last more than five hours or affect more than ten customers, the terms call for at least 24 hours advance notice; nonpayment notices are governed separately by the Commission’s rules. The company does not publish a universal colored-mailer, automated-call, text, or door-hanger sequence. Customers can request payment arrangements through customer service and should keep mailing and contact information current.
- Reconnection costs
- The published terms list a $60 reconnection charge when service is restored during normal field-service hours, 8:00 a.m. to 3:30 p.m. Monday through Friday except holidays. Restoration outside those hours is charged at $90 per hour with a $90 minimum. Temporary suspension or restoration for customer repairs is free during normal field hours but carries the same $90-per-hour, $90-minimum charge outside those hours or on holidays.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Maine
40%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- The Maine Water Company public website ↗
Provider-controlled destination used to confirm current customer instructions.
- haf.mainehousing.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.