Payment research · dataset 2026.08
Payment options for City of Baltimore Department of Public Works – Bureau of Water and Wastewater
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Phone payment number
- 866-377-0765 for the automated credit-card or checking-account payment system. Credit-card payments carry a fee while checking-account payments have no fee under the current DPW payment flyer. Water-billing customer support is 410-396-5398 during the published weekday service window; the current bill postcard also directs customers to 410-369-5389 for customer service and 410-396-5352 for 24-hour emergency service.
- Mail-in payment address
- Revenue Collections, P.O. Box 17533, Baltimore, MD 21297-1535. Make checks payable to Director of Finance, Baltimore City, write the account number on the check, and use the envelope/payment stub supplied with the bill. Do not mail cash.
- In-person payment
- The current DPW payment flyer identifies the walk-in center at 200 Holliday Street, Room 8, Baltimore, MD, open Monday through Friday from 8:30 a.m. to 4:30 p.m. for in-person water-bill assistance and payments. The public-facing payment material does not publish a separate current list of neighborhood drop boxes or retail payment agents; customers should call 410-396-5398 before relying on a third-party location. Payment methods at the walk-in center are controlled by the current City instructions and may include check, money order, cashier’s check, cash, and card where accepted.
- Digital payment methods
- The official DPW payment flyer confirms checking-account payments with no fee and credit-card payments with a fee through the 866-377-0765 phone system and online portal. Baltimore’s current online payment materials do not verify a full card-brand list, Apple Pay, Google Pay, PayPal, Venmo, or a separate eCheck label beyond checking-account payment. PromisePay supports flexible residential payment plans but is a payment-arrangement service rather than a new digital instrument.
Directory comparison
Payment-information visibility
| Measure | This provider | Maryland | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 85% | 73% |
| Fee or no-fee amount disclosed | No | 19% | 15% |
| Payment fields documented | 5 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Partial public detail found
5 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
63%
Details not confirmed in the reviewed public material
- Payment platform
- Pay-by-text
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Baltimore Department of Public Works – Bureau of Water and Wastewater public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA SDWIS / ECHO lookup (MD0300002) ↗
Search the federal drinking-water database using public water system ID MD0300002.