Municipal Department
City of Hagerstown Water & Wastewater Department
Serving Hagerstown
Population served
Approximately 92,200 people in the City of Hagerstown Community Water System queue
State system code
FIPS 24
Billing frequency
Quarterly billing for most water/wastewater routes; one Hagerstown route is billed monthly. The adopted rules state that the City reads one billing section monthly and the remaining sections quarterly in rotation.
Provider briefing
How this utility’s billing works
City of Hagerstown Water & Wastewater Department operates as a municipal department serving Hagerstown. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Inside-city residential water is a fixed quarterly customer charge plus an increasing block commodity schedule: 0-18,000 gallons and usage above 18,000 gallons. Wastewater is separately charged with a fixed quarterly component and a per-1,000-gallon inside-city rate.. Bills are generated quarterly billing for most water/wastewater routes; one hagerstown route is billed monthly. the adopted rules state that the city reads one billing section monthly and the remaining sections quarterly in rotation., and a typical residential cost reference is Using the FY2026 inside-city tariff and a 7,000-gallon quarterly reading, the estimated combined water/wastewater charge is about $197.05 per quarter, or roughly $65.68 per month before taxes or other fees: water fixed $10.50 plus 7,000 gallons at $5.89 ($51.73), and wastewater fixed $53.48 plus 7,000 gallons at $13.12 ($145.32). The published bill can vary by route, outside-city status, refuse, and other municipal charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Inside-city wastewater is billed from metered water consumption at $13.12 per 1,000 gallons under the FY2026 rate schedule, plus a fixed quarterly wastewater charge of $53.48. The reviewed City material does not state a winter-average adjustment or a flat percentage tie-in; wastewater is tied to the billed water reading.
Meter and infrastructure notes
Hagerstown divides customers into billing routes: one section is read monthly and the other sections quarterly in rotation. The City states that meters are read for accurate billing but the reviewed 2026 material does not identify a universal AMI/AMR brand or hourly transmission capability.
Emergency water support
Report a leak or water emergency
Water emergencies after hours: 301-790-3207. Wastewater emergencies after hours: 301-790-3205. Billing/high-bill questions are handled through 301-739-8577, extension 690, during the City's customer-service process.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Hagerstown
City of Hagerstown Water & Wastewater Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.