Payment channels

Pay Frederick County Division of Water and Sewer Utilities (DWSU)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as MUNIS Self Service / Tyler Technologies county billing platform. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-866-919-2043; billing questions are handled at 301-600-2354.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The county publishes online Self Service, recurring electronic funds transfer, bank bill pay, mail, phone, and in-person options, but the reviewed 2026 DWSU pages do not advertise text-to-pay enrollment or a keyword opt-in workflow.

Mail-in address

Frederick County Division of Water and Sewer Utilities, 4520 Metropolitan Court, Frederick, MD 21704. Customers should include the payment stub and should not mail cash.

Counters, drop boxes, and office hours

DWSU accepts counter and drive-through payments at 4520 Metropolitan Court, Frederick, Maryland, Monday-Friday 8:00 a.m.-4:00 p.m. An after-hours payment drop box is available in the drive-through area. The county also accepts payments through the online portal, bank bill pay, recurring electronic funds transfer, and telephone; desk payment instruments and any card surcharge should be confirmed with Accounting and Finance before visiting.

Accepted digital instruments

What you can use online

Online Self Service supports electronic checking-account payment and card payment; recurring electronic funds transfer can be drawn from checking or savings. The county's 2026 notice states that e-check payments have no service fee beginning July 1, 2026; credit/debit card service is listed at 2.5% on the FAQ.

2026 transaction pricing

Convenience fees

E-check: $0 service fee beginning July 1, 2026. Credit/debit card: 2.5% service fee. The FAQ also contains a $1.49 checking-payment charge from the prior schedule, so customers should rely on the July 1, 2026 accounting notice for current e-check treatment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Frederick County Division of Water and Sewer Utilities (DWSU) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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