Payment research · dataset 2026.08
Payment options for Washington Suburban Sanitary Commission (WSSC Water)
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- WSSC Water’s My WSSC Water portal is the utility-hosted account system. Its guest and quick-payment functions are linked from the same login page; the mobile and phone card/check payment service uses WSSC’s third-party processing arrangement, but the current public page does not name a separate gateway vendor.
- Phone payment number
- Interactive Voice Response payment: (301) 206-4001, available 24 hours a day, seven days a week; toll-free payment/customer number: 1-800-634-8400. The IVR accepts credit-card or check/e-check payments, permits split payments, offers a seven-day extension request before a disconnection date, and can accept a customer-entered meter reading.
- Mail-in payment address
- For one account, mail a check or money order using the bill envelope to WSSC Water, P.O. Box 62135, Baltimore, MD 21264-2135. For one check covering multiple accounts, mail to WSSC Water, Revenue, 14501 Sweitzer Lane, Laurel, MD 20707. Do not mail cash; customers are warned that bank or third-party bill-pay services can take longer to reach WSSC and can create late-payment or service-disruption risk.
- In-person payment
- The principal cashier window is at the Richard G. Hocevar Building/WSSC Water Support Center, 14501 Sweitzer Lane, Laurel, MD 20707, weekdays 8:00 a.m.–5:00 p.m. The same address has a drive-through window and an after-hours drop box for checks or money orders, never cash. WSSC also operates self-service kiosks at the Laurel Support Center lobby, Montgomery County Satellite Office, 2425 Reedie Drive, 7th Floor, Wheaton, MD 20902, and Prince George’s County Department of Permits, 9400 Peppercorn Place, Largo, MD. Cash can be paid through PayNearMe at participating 7-Eleven, CVS Pharmacy, or Family Dollar locations after WSSC issues a barcode to the customer’s phone or email. WSSC Customer Service advisors are available Monday–Friday 8:00 a.m.–6:00 p.m.; the One Stop Shop is open weekdays 8:00 a.m.–5:00 p.m.
- Digital payment methods
- The My WSSC Water account and mobile app accept credit card, debit card, and e-check/ACH payments; the phone IVR accepts credit card or check/e-check; E-Z Pay withdraws the billed amount from a checking or savings account on the payment date; and online banking may be used as a third-party bill-pay route. Customers may also schedule future payments and automatic payments through the portal. Residential card/e-check digital payments carry the current $1.69 convenience fee; non-residential government, commercial, and multi-family accounts are charged $2.35 under the current payment page.
- Online convenience fees
- Residential customers: $1.69 per mobile-app or phone payment using a credit card or check/ACH. Non-residential government, commercial, and multi-family customers: $2.35 for credit-card or check/ACH payment. The fee applies to the app and automated phone route described by WSSC; free electronic-check payment is available through e-Bill/portal arrangements when the customer uses the qualifying account option. Credit-card payments are limited to $750 and to four transactions per month per account in the current payment instructions.
Directory comparison
Payment-information visibility
| Measure | This provider | Maryland | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 85% | 73% |
| Fee or no-fee amount disclosed | Yes | 19% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Pay-by-text
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Washington Suburban Sanitary Commission (WSSC Water) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- dhs.maryland.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.