Delinquency research · dataset 2026.08
Shut-off and delinquency information for Boston Water and Sewer Commission (BWSC)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 31 days after the billing date shown on the bill before the published delinquency charge is added.
- Late-fee rules
- The delinquency charge is calculated daily at 0.03836% of the delinquent amount, equivalent to a 14% annual rate, after the published 31-day point. Customers in financial difficulty may call Collections at 617-989-7070 for a payment arrangement.
- Shut-off timeline
- BWSC publishes delinquency charges and hardship/payment arrangements but not one universal day-by-day physical termination calendar; landlord/tenant and account circumstances can affect handling.
- Warning and notice protocol
- BWSC uses bills and may send automated service-disruption or payment-obligation messages to the mobile number in the customer profile. The exact number and timing of pre-termination notices must be confirmed with Customer Service.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Massachusetts
22%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Boston Water and Sewer Commission (BWSC) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (MA3035000) ↗
Search the federal drinking-water database using public water system ID MA3035000.