Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of East Lansing Water and Sewer Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 20 days after the bill date; payment must be received in full by the due date to avoid the late charge.
- Late-fee rules
- A 5% late fee is added when the account is not paid in full by the due date. A $20 door-tag charge is separately assessed when the delinquency warning is posted, and a $55 turn-off penalty applies by noon on the door-tag date.
- Shut-off timeline
- After the due date, a door tag is normally posted during the month following the due month, typically on the third Wednesday. If the account remains unpaid by the following Monday after the tag, service is scheduled for shutoff the next Tuesday.
- Warning and notice protocol
- The City mails the bill and uses a physical door tag as the final field warning. The published schedule says the tag is generally posted on the third Wednesday of the month following delinquency; unpaid accounts are then subject to the following Tuesday shutoff sequence.
- Reconnection costs
- Turn-on is free Monday through Friday from 8:00 a.m. to 3:00 p.m. The published after-hours/weekend/holiday turn-on fee is $245.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Michigan
22%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of East Lansing Water and Sewer Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (MI0001990) ↗
Search the federal drinking-water database using public water system ID MI0001990.