Payment channels

Pay City of Flint Utilities and Water

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

877-524-0361, the City's automated utility payment line.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed City of Flint utility pages document InvoiceCloud online payment and an automated telephone number but do not publish text-to-pay keywords, enrollment steps, or SMS billing alerts.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed pages identify the Flint Customer Service Center at 1101 S. Saginaw St., 1st Floor, Flint, MI 48502, but do not expose a separate current lockbox/remittance address. Use the address printed on the bill for mailed checks or money orders.

Counters, drop boxes, and office hours

Customer Service Center, 1101 S. Saginaw St., Room 102, Flint, MI 48502. Published customer-service hours are Monday-Friday, 9:00 a.m.-5:00 p.m.; billing questions are handled at 810-766-7015 during the City's stated billing window. The City specifically directs customers restoring water after shutoff to make a cash payment in person at this center; the reviewed pages do not list every drop box or desk instrument.

Accepted digital instruments

What you can use online

The City's InvoiceCloud service accepts debit or credit card for online utility bills. For a shutoff restoration payment, the City specifically states that online payment is by credit/debit card and that e-check is not available for that restoration transaction; the broader account portal's complete instrument list was not enumerated in the reviewed city text.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed City of Flint payment pages do not state the exact 2026 InvoiceCloud convenience fee or percentage for card/e-check processing.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Flint Utilities and Water and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →