Payment channels

Pay City of Warren Water and Sewer System

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Point and Pay / Paydici. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(586) 759-9200 customer service and after-hours emergency number; the reviewed current page does not expose a separate payment IVR.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The City publishes paperless/e-bill email enrollment but no current text-to-pay keyword or SMS enrollment workflow.

Mail-in address

City of Warren Water Accounting, One City Square, Suite 420, Warren, MI 48093; use the remittance instructions and account number on the monthly statement.

Counters, drop boxes, and office hours

Customer Service/Water Accounting, One City Square, Suite 420, Warren, MI 48093. City Hall hours are Monday-Friday 8:30 a.m.-5:00 p.m.; the water page also lists the Maintenance Facility at 12821 Stephens, Warren, MI 48089. The City page does not enumerate every desk payment instrument, but its 2026 materials identify online, phone, check, and card/e-check channels.

Accepted digital instruments

What you can use online

Point and Pay/Paydici online one-time or returning-user payments, credit/debit card, e-check, and direct-payment enrollment; the City also references phone payments and paperless billing.

2026 transaction pricing

Convenience fees

Third-party processing fees apply to Point and Pay/Paydici card and e-check payments; the reviewed City page does not state the current 2026 dollar or percentage fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Warren Water and Sewer System and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →