Delinquency research · dataset 2026.08
Shut-off and delinquency information for Detroit Water and Sewerage Department (DWSD)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The current DWSD customer policy makes the bill's printed due date and the due date in the Final Notice controlling; it does not publish one universal residential grace-period number in the reviewed 2026 materials. A customer may dispute a bill within 28 days of its billing date, but that dispute window is not a late-payment grace period. Accounts in payment assistance arrangements have separate current-payment requirements.
- Late-fee rules
- The approved FY2026-27 DWSD schedule lists a 5% late fee. The customer's bill and Final Notice control when the charge is posted and what balance is subject to it. Other published delinquency-related charges include a $40 returned-payment/NSF fee and a $45 missed-appointment fee; these are separate from the percentage late fee.
- Shut-off timeline
- The public current policy gives a notice-driven sequence rather than one fixed calendar day for every account: a monthly bill becomes delinquent under its printed terms, DWSD sends a Final Notice, and service-interruption procedures begin if payment is not received by the Final Notice deadline. EasyPay customers who fail to pay both the current bill and installment for two consecutive months are unenrolled and receive a 10-day notice before interruption. Older DWSD collections guidance also describes bold-red notices at 30 and 60 days overdue and a demand letter after 60 days for applicable accounts. The exact physical shutoff date depends on the Final Notice, account status, payment arrangement, and field schedule.
- Warning and notice protocol
- DWSD uses the printed bill and Final Notice as the formal warning instruments. Current assistance and collections material also describes bold-red past-due notices, door hangers, and personal outreach for customers at risk of interruption, with targeted outreach commonly beginning well before shutoff. Customers should keep a phone number and email current, enroll in EasyPay or Lifeline H2O if eligible, and call 313-267-8000 before the Final Notice deadline. DetroitAlerts365 is for emergency public-safety and water-quality alerts and should not be confused with a delinquency notice.
- Reconnection costs
- The approved FY2026-27 schedule lists $45 for water turn-on/off associated with maintenance, repair, and meter operations. DWSD's current customer policy requires payment of the full delinquent balance before restoration and accepts cash, credit/debit card, cashier's check, or money order after shutoff; personal checks are not accepted for restoration. The reviewed current schedule and customer pages do not publish a separate standard nonpayment-reconnection amount or an after-hours reconnection premium. Customers should confirm whether the $45 turn-on/off line applies to their restoration and obtain any after-hours dispatch quote from 313-267-8000.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Michigan
22%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Detroit Water and Sewerage Department (DWSD) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.